#TKT-001support.tickets.status.opensupport.tickets.priorities.medium
Flight change request
We have received your request to change your flight date. Our team is reviewing availability for your preferred dates.
Feb 22, 2026Booking Changes
#TKT-002support.tickets.status.inProgresssupport.tickets.priorities.high
Refund for cancelled flight
Your refund of AUD 1,245.00 has been approved and is being processed. Please allow 7-10 business days for the amount to appear in your account.
Feb 18, 2026Refunds
#TKT-003support.tickets.status.opensupport.tickets.priorities.high
Lost baggage claim
We have filed a Property Irregularity Report (PIR) with the airline. A baggage tracer has been assigned to locate your luggage.
Feb 15, 2026Baggage
#TKT-004support.tickets.status.resolvedsupport.tickets.priorities.low
Seat upgrade inquiry
Your upgrade to Premium Economy has been confirmed for flight VN771 on March 15. The fare difference of AUD 320.00 has been charged to your card.
Feb 10, 2026Upgrades
#TKT-005support.tickets.status.closedsupport.tickets.priorities.low
Invoice request
The tax invoice for booking BK-2026-0045 has been emailed to your registered email address. Please check your inbox.
Feb 5, 2026Billing